07 3482 3766  |  Shop 1109, Westfield North Lakes (near Woolworths)

FREQUENTLY ASKED QUESTIONS

How long do I have to wait for my glasses?

At Eye to Eye Optometry North Lakes, single vision stock lenses (including anti-reflective) only take around 30 minutes; for grind lenses such as Multifocals and more difficult prescriptions, we allow one week for most prescriptions. Wraparound sunglasses can take up to 2 weeks. Feel free to call Eye to Eye Optometry with your requirements and we’ll provide more details. 

Can I use my own frame?

At Eye to Eye Optometry North Lakes, you can most definitely use your own frames, not only that but because we edge our lenses on site you don’t even have to leave them with us and it will only take 30 minutes to fit once the lenses arrive!

We do advise they are used at your own risk however as there may be an issue with the frame that we can foresee until the lens is fitted into it. Also with certain package deals it can be less expensive to get a new frame!

Will you match prices from other Optometrists?

You will find the prices at Eye to Eye Optometry North Lakes are competitive and often less costly than other Optometrists. We can match other quotes as long as you bring in a formal written quote, specifying the lenses, coatings and frame type.

What is your policy on warranties and refund/exchange?

All Eye to Eye Optometry frames come with a manufacturing warranty, which is either 12 or 24 months depending on the frame supplier. All of our lenses come with a 24 month warranty guarding against faulty coatings.

If your product is faulty or not what you ordered we have no hesitation with refund or exchange in accordance with consumer affair guidelines. We are very easy to get on with regarding your purchases and will work with you to give you utmost satisfaction and best possible outcome.

Eye to Eye Optometry - North Lakes Optometrist

How can we help?

 

At Eye to Eye Optometry, you, the customer, are our priority! You will find with us that there is no repair too small or large, we are happy to use your own frame, we can do custom made shapes to rimless and semi-rimless frames and we specialise in wrap-around sunglasses.

 

Review us

Pin It on Pinterest